Support Hours
InterActive Legal provides the highest level of customer care. Our support team is available Monday–Friday, 8:30 a.m. to 5:30 p.m. (Eastern), except holidays.
How to Use LiveSupport
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Select the type of help needed from the Category list. Technical/Installation Support — software installation, configuration, technical issues, network setup, update assistance Legal Content — HotDocs interviews, legal content questions, instructions on creating clients, matters, documents, selecting profiles, and creating reciprocal documents. Customer Service — business questions (licensing, product codes, billing, renewals, website logins, general concerns or complaints). Customization — customizing templates and profiles. Document Editing and Formatting — formatting and editing documents; using InterActive Legal proprietary styles and tools. Implementation — Setting up and configuring the software program after installation. If a support representative does not pick up your request after several minutes, you will have the opportunity to leave a written message and someone will respond as soon as possible. If you prefer to leave a message with the Receptionist, please call 321-252-0100. |
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If you cannot reach a support team member and your question is urgent, please call the Technical Support Desk at (321) 252-0094, Content Support at (321) 252-0091, Customer Service at (321) 252-0089, or our main number (321) 252-0100 for assistance.
Support Policies
Customers who have purchased Essentials or Standard versions are offered technical support at no charge for the first thirty (30) days after purchase. Thereafter, fee-based support is available at $200 per hour (calculated in 15-minute increments), with a minimum $100 charge per support incident. Customers who have purchased the Professional version receive unlimited support for 12 months. For information about support or upgrading licenses, call us at (321) 252-0100.
